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PO Box 129, Balwyn North 3104

Phone:+61 0400 515 513

[button text=”Contact us” color=”white” style=”outline” link=”https://shop.perfectbalancerowing.com/?nf_preview_form=1″] [/text_box] [/ux_banner] [row] [col span=”6″] [title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

[accordion] [accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

There is a flat rate charge to Australian customers of $11 postage on all orders under $60.  On all orders of $60 or above shipping is free.  We do this because we sell hundreds of inexpensive parts that would not be economical for us to sell online without a postage charge

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

We accept payment via credit card only through Paypal or Stripe.  You do not need to have a Paypal or Stripe account to use your credit card

. We can also accept payment via direct debit – simply checkout as normal, select the direct debit option and you will be emailed an invoice to pay [/accordion-item] [accordion-item title=”How long will delivery take?”]

We generally ship via courier and most items will get to you within 3-5 business days.  You will receive email notifications . Please contact us if you have any concerns

[/accordion-item] [accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

Absolutely, our website is completely secure with SSL encryption

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

We will email you to confirm your item has been sent and will provide tracking details also.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes, you will receive a tax invoice for any purchases you make.

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